Careers

Why NOOR ?

What makes NOOR so special to those who work here is a vision we share. We are leading an effort to make a real difference in the lives of people throughout the Middle East. An economic difference. An educational difference. A personal difference.
In extending the extraordinary benefits of the digital revolution beyond the borders of technologically advanced countries, we're helping deliver technology's greatest promise -- the promise of raising standards for everyone, everywhere. Using the newest technology to serve and support the world's most enduring cultures is much more than "a job." It feels good, day-in and day-out.

Current opening positions

NOOR has the following positions currently available. If you are interested in applying for any of these positions, please forward your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. and be sure to mention the Job Code in the email subject title.

Customer Service Representative

Job Code: CSR
Responsibilities:
• Resolve customer complaints via phone, email, and social media.
• Attracts potential customers by answering product and service questions
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepares product or service reports by collecting and analyzing customer information
• Close out or open call records
• Handle changes in policies or renewals
• Handling the tech problem related to ADSL
• CCNA or Tech background is a must
Required Technical Skills:

Skills/Qualifications

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, Tech skills

Job Type

Variable (2 days off)


Languages

English language (speaking, reading and writing)


Experience

From 1 to 4 years call center experiences

Job Contact Info.
Please send your updated CV and write in the subject 'Customer Service Representative', otherwise, your CV will be automatically ignored.


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Enterprise Technical support

Job Code: ETS1
Responsibilities:
• Monitor Network Core, Distribution, and Access Layers and act proactively to minimize response time.
• Record/Update Trouble Tickets for customer
• complaints/inquires.
• Trouble shoots customer problems in forms of phone calls, online communication, and technical-visits.
• Follow up on pending cases with internal and external relationships to minimize restore time.
• Update customers with the status of their open trouble tickets till closed.
• Prepare/Send regular reports.
Required Technical Skills:

Computer Science or Computer/networking engineering relevant college degree. Acquired or self studied CCNA or MCSE.
 
Experience
0 - 1 Years

Other Skills

• Fair knowledge of trouble shooting LANs and WANs related problems. • Networking hands on experience is a plus. • Excellent communication & customer service oriented skills. • Very good English language comprehension skills. • Fast learner, Team player, self starter, ability to work under pressure, presentable and flexible to work in shifts.


Languages

English language (speaking, reading and writing)

 


Job Contact Info.
Please send your updated CV and write 'Enterprise Technical support' in the subject, otherwise, your CV will be automatically ignored.


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Senior Graphic Designer

Job Code: GD
Responsibilities:
• Design and produce marketing communications (print and digital) pieces.
• Collaborate with creative team, internal company teams to develop creative solutions and then translate those solutions through a variety of channels.
• With the project manager, is responsible for creating accurate costings and delivering programs within budgets.
Required Technical Skills:

- Minimum of three years experience as a graphic designer in the following areas: Interactive, agency creative, and graphic design
- Understanding of and experience in corporate branding, layout, colour theory and typography in both print and digital media.
- Fluency in current graphic design practices and web production software, such as Adobe Photoshop, Adobe Illustrator, Dreamweaver
- Ability to create superior, original designs for the Web
- Strong design style, including creative design solutions within the constraints of the Internet.
- Understanding of and experience in corporate branding, layout, colour theory and typography in both print and digital media.
- Ability to effective manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure
- Working with others, such as printers, programmers, developers or others, to complete the final product
- Excellent organization and communication skills
- Strong analytical skills and the ability to meet tight deadlines is essential for a fast-paced environment


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