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Support Topics

What is ADSL technology?

ADSL (Asymmetric Digital Subscriber Line) is always-on broadband service delivered over a standard PSTN analogue line (copper line), ADSL uses different frequencies on the line which means you can make phone calls and use the Internet at the same time, It is Asymmetric because the download speed is different from the upload speed.

I want to know the number of IPs that i can use in my static subnet

X.X.X.X/30 -----------> 2 IPs

X.X.X.X/29 -----------> 6 IPs

X.X.X.X/28 -----------> 14 IPs

Why I sometimes feel that the ADSL speed is not the same in different periods of the day?

Because ADSL technology uses the contention ratio which is basically sharing, with ADSL you are sharing the resource with a number of other users, most of the time the sharers are not using it at the same time but in theory you don't actually get all the bandwidth, to buy internet access with no contention effectively a leased line but it is more expensive than ADSL.

Why is the download speed faster than the upload speed?

Since ADSL is Asymmetric, meaning it runs at different speeds for uploads and downloads, the ratio between download & upload speeds is 1:4 i.e. (upload speed) = download speed / 4). There is also a service called SDSL (Symmetric Digital Subscriber Line) which runs at the same speed for both upload and download with a contention ratio.

I want to know my upload speed.

The upload speeds are as follows:

 256 k byte/sec -----------> (6 ----> 8 k bit/sec)

512 k byte/sec -----------> (14 ----> 16 k bit/sec)

1 M byte/sec -----------> (20 ----> 26 k bit/sec)

2 M byte/sec -----------> (50 ----> 56 k bit/sec)

4 M byte/sec -----------> (100 ----> 110 k bit/sec)

I want to know my download speed.

The download speeds are as follows:

256 k byte/sec -----------> (20 ----> 26 k bit/sec)

512 k byte/sec -----------> (50 ----> 56 k bit/sec)

1 M byte/sec -----------> (100 ----> 110 k bit/sec)

2 M byte/sec -----------> (200 ----> 220 k bit/sec)

4 M byte/sec -----------> (400 ----> 450 k bit/sec)

I want to add MX record.

: kindly send your request and your contacts in details to ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) and we will handle it.

I want to add PTR record for a specific address.

kindly send your request and your contacts in details to ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) and we will handle it.

What are NOOR’s DNS addresses?

NOOR Support: Primary DNS is 217.139.0.38 and secondary DNS is 217.139.225.250

What's NOOR’s outgoing mail server?

NOOR Support: The outgoing mail server is mail.noor.net port 25 (for Static WAN IP customers) and port 8250 (for Dynamic IP customers).

What's NOOR’s incoming mail server?

If it is hosted at NOOR, The incoming mail server is pop3.noor.net.

Otherwise you must call your hosting company to provide you with the incoming mail.


Support via Phone

NOORbeta5Consumer support

Please feel free to contact the NOOR Customer Services team to speak to an actual friendly human if you have any questions.


Give us a ring

Just call 16700 if you need any information whatsoever regarding any of our packages, pricing, technical support or if you just want to chat!

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